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M
Technologies
The
MSM Database
July 21, 1998
Dear MSM Customer
First, let me take this opportunity to welcome you to the InterSystems
family. I am writing to give you the latest information on MSM product
support services.
We now have completed hiring qualified Micronetics employees, which is
the first phase of adopting the Micronetics business, and are integrating
the MSM product support staff into the InterSystems
Worldwide Response Center (WRC) in Cambridge, Massachusetts. (While
all technical support is directed through the WRC, some staff may be in
your locale.)
Additionally, existing WRC staff are cross-training on MSM and I am focusing
on hiring additional staff throughout 1998 to ensure you continue receiving
prompt and effective support.
Please begin requesting MSM product support from the WRC using the following
contact information:
Worldwide Customer Support
U.S. Tel: +1.617.621.0700
U.S. Fax: +1.617.374.9391
U.K. Tel: +44.753.830.077
Email: support@intersys.com
http://www.intersystems.com/support
This information will help you to best use our services to their fullest.
If you have any questions or concerns, I would enjoy speaking with you.
Respectfully,
John F. Paladino
Director of Customer Support
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